Terms of Service

Effective Date: January, 2026 

Deal HealthAI™ is a softwareasaservice platform (the “Service”) owned and operated by Prescriptas, Inc., a New Hampshire corporation (“Prescriptas,” “we,” “our,” or “us”). These Terms of Use (the “Terms”) constitute a legally binding agreement between Prescriptas and the individual or entity that creates an account or otherwise uses the Service (“Customer,” “you,” or “your”). By clicking “I Agree,” creating an account, or using any part of the Service you acknowledge that you have read, understood, and agree to be bound by these Terms. 

1. Eligibility 

You represent that (a) you are at least 18 years of age and have the legal capacity to enter into this agreement; (b) if you are acting on behalf of a company, you have full authority to bind that company; and (c) neither you nor your organization is located in a country that is subject to U.S. Government sanctions. 

2. License & Acceptable Use 

Prescriptas grants you a limited, nonexclusive, nontransferable, nonsublicensable license to access and use the Service solely for your internal business purposes and strictly in accordance with these Terms. You shall not (i) copy, modify, or create derivative works of the Service; (ii) reverse engineer or otherwise seek to discover source code; (iii) use the Service to develop a competing product; or (iv) use the Service in violation of law or to transmit harmful or infringing content. 

3. Account Registration & Security 

    You must provide accurate, current, and complete information during signup and keep such information updated. You are responsible for all activities that occur under your credentials. Notify us immediately of any unauthorized access or security breach. 

    4. Subscription, Billing, & Taxes 

    4.1  Plans & AutoRenewal 

      Access to the Service requires a paid subscription (“Subscription”). Plans are offered on a monthly or annual basis as selected at checkout and automatically renew for successive terms unless you cancel before the end of the thencurrent term. 

      4.2  Fees, Refunds, & Late Payments 

      Fees are due in advance and are nonrefundable except as required by law. Upgrades are charged prorata for the remainder of the current term; downgrades take effect at the next renewal. Late or failed payments may result in suspension or termination of access. 

      4.3  Taxes 

      Quoted prices exclude all taxes, duties, or similar governmental assessments. You are responsible for all such taxes (other than taxes based on Prescriptas’ net income). 

      5. Confidentiality 

      Each party may receive nonpublic information from the other party that is designated as confidential or would reasonably be understood to be confidential (“Confidential Information”). Each party will use Confidential Information only to perform its obligations under these Terms and will protect it with the same degree of care it uses to protect its own confidential information (but not less than reasonable care). 

      6. Export / Data Portability 

        During the term of your Subscription, you may export your Customer Data at any time via the export tools in the Service. Upon termination, Prescriptas will retain Customer Data for 30 days to allow final export, after which it may be deleted. 

        7. Data Backups

        Deleted Customer Data may persist in Prescriptas’ encrypted backup systems for up to ninety (90) days before final removal in accordance with Prescriptas’ data retention policies. 

        8. Service Changes, SLA and Support 

        Prescriptas may enhance or modify features of the Service from time to time. Prescriptas will use commercially reasonable efforts to maintain at least 99.5% monthly uptime. Planned maintenance will be scheduled outside peak business hours whenever practicable. 

        8.1 Service Availability.

        Customer acknowledges that Service availability commitments do not include support guarantees. 

        8.2 Standard Support

        Prescriptas provides support via email, in-app support requests, and WhatsApp messaging during normal business hours (Eastern Time, Monday through Friday, excluding U.S. federal holidays). Support requests may be submitted at any time, and Prescriptas will use commercially reasonable efforts to respond within one business day, though no specific response time is guaranteed. 

        8.3 Support Limitations.

        Support is provided only for the Deal Health-AI™ platform and integrations listed in-app as supported. Issues resulting from Customer’s use of APIs, modifications to code, or unsupported third-party integrations may be excluded from support. Prescriptas may limit or deny access to support if, in its reasonable discretion, Customer is determined to have misused support resources or acted abusively toward Prescriptas representatives. 

        9. Trial Periods & Beta Features 

        Prescriptas may offer a free trial period for new subscriptions to Deal Health-AI™. During the trial, Customers will have access to the Service with standard support included, subject to these Terms of Use. Trials are time-limited as communicated at sign-up. No charges will be billed during the trial period. Continued use of the Service after the trial requires purchase of a paid subscription, and payment details must be provided before the subscription begins.  

          In addition to Trial Periods, Prescriptas may offer new features to early clients. Prescriptas may provide these features as part of a Beta Program. Beta Features are provided for evaluation purposes only, are not covered by uptime or SLA commitments, and may be modified or discontinued at any time. 

          10. API Terms 

          If Prescriptas makes an application programming interface (“API”) available, use of the API is subject to these Terms and any published rate limits or documentation. We may throttle or suspend API access that we reasonably believe degrades the performance or security of the Service. 

          11. Intellectual Property 

          The Service, including all software, content, trademarks, and documentation, is and remains the exclusive property of Prescriptas and its licensors. No rights are granted except as expressly set out herein. All third-party sales methodologies referenced within Deal Health-AI (e.g., MEDDIC, SPIN, Challenger, Value Selling®, etc.) are the intellectual property of their respective owners.  

              Prescriptas, Inc. does not claim ownership of these methodologies. Deal Health-AI provides methodology-aware template generation and inspection functionality solely to enable customers to operationalize their chosen sales frameworks. Customer Content. Customer retains all rights to materials, data, and information it uploads into the Service (“Customer Content”).  

              Customer grants Prescriptas a limited, non-exclusive license to process, store, and use Customer Content solely to operate, maintain, and improve the Service. Prescriptas does not acquire ownership of Customer Content. 

              12. Data Protection & Privacy 

              Prescriptas maintains administrative, physical, and technical safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, or destruction. These safeguards include, without limitation: 

                • Encryption of Customer Data in transit using TLS 1.2 or higher 
                • Encryption of Customer Data at rest using industry-standard encryption mechanisms 
                • Logical tenant isolation to prevent cross-customer data access 
                • Role-based access controls (RBAC) governing user and administrative access 
                • Least-privilege access principles for Prescriptas personnel 
                • Audit logging and monitoring of system and administrative access 

                Customer Data is logically isolated on a per-tenant basis. No Customer or User may access data belonging to another customer. Prescriptas personnel do not have standing access to Customer Data. Any access required for support or troubleshooting purposes is restricted to authorized personnel on a need-to-know basis and is logged and monitored. 

                13. Intra-Tenant Access Controls 

                Within a Customer tenant, access to data and features is governed by role-based permissions configured by Customer administrators. Users may only access data associated with their authorized role, organizational scope, and assigned permissions. Prescriptas enforces these controls at the application and data layers. 

                14. CRM Integrations & Secure Connectivity 

                  Integrations with third-party systems, including customer relationship management (CRM) platforms such as Salesforce, are established using industry-standard OAuth authentication. Prescriptas does not store Customer credentials. 

                  • Customers explicitly authorize integrations and control the scope of access granted. Access is limited to the minimum data required to support the Services and follows least-privilege principles. 
                  • CRM integrations operate in read-only mode by default. Any write-back functionality, if enabled, is explicitly configured, limited in scope, and controlled by the Customer. 
                  • Customers may revoke integration access at any time, which immediately terminates Prescriptas’ ability to access the connected system. 

                  15. Security Incident & Notification 

                    Prescriptas maintains an incident response process aligned with industry best practices. In the event of a confirmed security incident affecting Customer Data, Prescriptas will notify Customer without undue delay, and in any event within seventy-two (72) hours of becoming aware of such incident, and will provide information reasonably necessary to support Customer’s response and compliance obligations. 

                    16. Term & Termination 

                    This Agreement begins on the Effective Date and will continue for the subscription term specified in Customer’s order. Thereafter, it will automatically renew for successive terms equal in length to the initial term unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term. 

                      Either party may terminate this Agreement immediately upon written notice if the other party: (a) materially breaches this Agreement and fails to cure such breach within thirty (30) days after receipt of notice; or (b) becomes insolvent, makes an assignment for the benefit of creditors, or is subject to bankruptcy, liquidation, or similar proceedings. 

                      17. Indemnification 

                      Prescriptas shall defend, indemnify, and hold harmless Customer from and against any third-party claims, damages, or expenses (including reasonable attorney’s fees) arising out of any claim that the Services, as provided by Prescriptas, infringe or misappropriate a valid U.S. patent, copyright, or trade secret of such third party. This obligation does not apply to the extent the alleged infringement arises from: (a) Customer Data; (b) modifications made by Customer or any third party; or (c) use of the Services in combination with third-party products or services not provided by Prescriptas. If the Services are found to infringe, Prescriptas may, at its option, (i) procure the right for Customer to continue using the Services, (ii) modify the Services to be non-infringing, or (iii) terminate the affected Services and refund prepaid, unused fees. 

                      18. Disclaimer of Warranties 

                        The Service is provided “as is” and “as available.” Prescriptas disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and noninfringement.  

                          You acknowledge that Deal Health-AI uses artificial intelligence and automated outputs which may be incomplete, inaccurate, or inconsistent. Prescriptas makes no warranty that any AI-generated insights, recommendations, or templates will be correct, complete, or achieve any particular results. Use of the Service is at your own risk, and you are solely responsible for validating outputs before relying on them in business decisions. 

                          Without limiting the foregoing, Prescriptas expressly disclaims responsibility for business outcomes, revenue performance, or sales results arising from use of the Service. 

                          19. Limitation of Liability 

                          To the maximum extent permitted by law, Prescriptas’ total aggregate liability under these Terms will not exceed the fees paid by you to Prescriptas in the 12 months preceding the event giving rise to the claim. Prescriptas will not be liable for any indirect, consequential, special, or punitive damages. 

                          20. Dispute Resolution & Arbitration

                          Any dispute, claim, or controversy arising out of or relating to this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The place of arbitration shall be New Hampshire, USA, unless the parties mutually agree to another location. 

                          21. Governing Law 

                            These Terms and any disputes arising hereunder are governed by the laws of the State of New Hampshire, excluding its conflictoflaws rules. 

                            22. Notices 

                              Legal notices must be sent via email to legal@prescriptas.com and, if to Customer, to the email address on file. Notices are effective on the next business day after transmission. 

                              23. Miscellaneous 

                                Entire Agreement. These Terms constitute the entire agreement between the parties regarding the Service and supersede all prior agreements. Severability. If any provision is unenforceable, the remainder will remain in effect.  

                                    Force Majeure. Neither party shall be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, fires, floods, earthquakes, pandemics, public health emergencies, acts of government, labor disputes, utility or telecommunications failures, Internet or hosting service disruptions, denial-of-service attacks, or other events of a similar nature. The affected party shall promptly notify the other of the force majeure event and use commercially reasonable efforts to mitigate its effects. 

                                    Assignment. Neither party may assign or transfer this Agreement, in whole or in part, without the prior written consent of the other party; provided, however, that Prescriptas may assign this Agreement without consent to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section shall be void. Consent required under this section shall not be unreasonably withheld, conditioned, or delayed. 

                                    24. Publicity Rights 

                                    Unless otherwise agreed in writing, Customer grants Prescriptas the right to include Customer’s name and logo in Prescriptas’ customer lists and marketing materials, provided that any public reference is accurate and not misleading. Customer may opt out of this use by providing written notice to Prescriptas, Inc. 

                                    25. AI Model Providers & Auto-Pivot Processing  

                                    Deal Health-AI™ uses artificial intelligence models operated by one or more third-party providers (“AI Providers”) to generate insights, summaries, recommendations, and other outputs. Customer acknowledges and agrees that: 

                                    1. Multiple AI Providers. Prescriptas may use, integrate with, or transmit Customer Content to any AI Provider, including but not limited to OpenAI, Google, Anthropic, or other current or future providers. 
                                    1. Automatic Model Switching (Auto-Pivot). To ensure reliability and uptime, Prescriptas may automatically route or re-route Customer Content between AI Providers based on performance thresholds, latency, outages, availability, or other operational conditions. This process may occur without notice and does not require Customer approval. 
                                    1. Prescriptas does not use Customer Content or Customer Data to train, fine-tune, or improve any general-purpose or third-party artificial intelligence or machine learning models. Customer Data is processed solely for the purpose of providing the Services to that Customer. 
                                    1. No Guarantee of a Specific Provider. Prescriptas does not guarantee the availability or performance of any specific AI Provider or model and may add, remove, or replace AI Providers at any time in its sole discretion. 
                                    1. Provider Terms & Data Handling. Customer Content submitted to AI Providers is processed solely to deliver the Service. Each AI Provider may have its own data handling practices, and Customer acknowledges that Prescriptas is not responsible for the acts or omissions of such providers. 
                                    1. Subprocessors. AI Providers are considered subprocessors under these Terms and the Privacy Policy. Prescriptas will maintain an up-to-date list of subprocessors available upon request or through its website. 
                                    1. Customer Responsibility. Customer remains solely responsible for reviewing and validating AI-generated outputs before relying on them in business decisions. 

                                    If you have questions about these Terms, please contact support@prescriptas.com.